Privacy Policy
PRIVACY POLICY
Last updated: 2/19/26
Head In The Right Direction ("HITRD," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or interact with our services.
This policy applies to our website, contact forms, scheduling tools, and any related digital services we operate.
INFORMATION WE COLLECT
We collect information to help connect people with care and provide administrative and referral support.
Information You Provide Directly
This may include:
Name
Email address
Phone number
Location preferences
Insurance information
Scheduling or inquiry details
Information shared through contact or intake forms
Some information may be considered Protected Health Information (PHI) and is handled in accordance with applicable healthcare privacy laws.
Information Collected Automatically
When you visit our website, we may collect limited technical information, including:
IP address
Browser type
Device information
Pages visited and time spent
Cookies or similar technologies used for basic website analytics
This information is used solely to understand site performance and improve user experience.
HOW WE USE INFORMATION
We use collected information to:
Respond to inquiries and requests
Coordinate scheduling and referrals
Provide administrative and support services
Communicate about next steps or care options
Improve website functionality and usability
Meet legal and regulatory requirements
We do not sell your personal information.
HOW INFORMATION IS SHARED
Information may be shared only when necessary, including:
With licensed clinicians affiliated with HITRD to support care coordination
With third-party service providers that assist with scheduling or operations
When required by law or regulatory obligation
All third-party partners are expected to maintain appropriate confidentiality and security standards.
HIPAA AND HEALTHCARE PRIVACY
When applicable, personal health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other relevant laws. Administrative and referral services are designed to limit unnecessary access to sensitive information.
COOKIES AND ANALYTICS
We use cookies and basic analytics tools to understand how visitors use our website. These tools help us improve functionality and user experience. You may adjust cookie settings through your browser at any time.
YOUR RIGHTS
As a New York resident, you may request to:
Access your personal information
Correct inaccurate information
Request limitations on certain uses
Requests can be made by contacting us at:
DATA SECURITY
We take reasonable administrative and technical measures to protect personal information. While no system can be guaranteed fully secure, we strive to safeguard information against unauthorized access or misuse.
CHILDREN'S PRIVACY
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised "Last updated" date.
CONTACT US
If you have questions about this Privacy Policy, please contact us.