PATIENT RESOURCES
Support made
easy to find
Whether you're looking for immediate support, trying to understand what you're going through, or searching for local help, we've gathered these resources to make it a little easier to find what you need.
SCHEDULING
Appointments
Book your first session or make changes to an existing appointment.
You can use this website to book your first appointment directly with a therapist, or you can contact us and we'll help match you with a clinician.
If you choose the matching option, once you complete the contact form, a therapist will reach out to ask a few questions so we can find a strong fit based on your circumstances, preferences, and scheduling needs.
You can request changes in any of the following ways:
Option 1
TherapyNotes Client Portal
Log in to the portal and request a reschedule or cancellation directly.
Option 2
Contact your therapist directly
You may text or call your therapist directly to reschedule or cancel an appointment.
Notice window: Please provide at least 24 hours' notice when possible to avoid late cancel fees.
TELEHEALTH
Joining your session
We offer secure telehealth sessions through the TherapyNotes Client Portal, the Kismet Health Portal, and — when needed — other HIPAA-compliant platforms like Zoom based on clinician recommendation and your preference.
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Use a device with a working camera and microphone (phone, tablet, or computer)
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Connect to reliable Wi-Fi or strong cellular data
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Choose a private, quiet space — headphones are recommended
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Join early to test your audio and video
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TherapyNotes
TherapyNotes Client Portal
Log in, navigate to your appointment, and select Join Telehealth Session when it becomes available.
Kismet
Kismet Health Portal
Click the secure link sent to you by your therapist and follow the prompts to enter your scheduled session.
Other Platforms
Zoom or other HIPAA-compliant
If TherapyNotes or Kismet isn't the best fit for your setup, we can use another HIPAA-compliant platform. Your therapist will confirm and send the secure link.
If you're having trouble:
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Close and reopen the session link, or refresh the page
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Confirm you allowed camera and microphone permissions
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Switch browsers — Chrome or Safari are often best
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Move closer to your router or restart Wi-Fi
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Restart your device
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Try joining from a different device (phone vs. laptop)
If the connection drops: Your therapist will attempt to reconnect for 5–10 minutes. If needed, your therapist will contact you to switch to a backup plan (phone or reschedule), depending on what's clinically appropriate.
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Non-urgent (in advance)
Reach out to your therapist
Contact your therapist ahead of your session for any setup questions or concerns.
Text or call your therapist
Text or call your therapist
If you can't reach them, call the front desk at (845) 335-5615 and we will relay the message.
SAFETY
Crisis resources & after-hours
We are not an emergency service and do not provide 24/7 crisis coverage.
If you or someone else is in immediate danger or needs urgent medical help — call 911 or go to the nearest Emergency Room.
Statewide — 24/7, anywhere in NY
88 Suicide & Crisis Lifeline
Call, text, or chat: 988
Available 24/7
NYS OASAS HOPEline
1-877-8-HOPENY
If you can't reach them, call the front desk at (845) 335-5615 and we will relay the message.
NYS Domestic & Sexual Violence Hotline
800-942-6906
Multilingual — 24/7. Text: 844-997-2121
Putnam County
Putnam County Crisis Hotline
845-225-1222
24/7 — MHA Putnam
Putnam County MCOT
845-379-2463
Mobile Crisis Outreach Team — People USA
Dutchess County
Dutchess County HELPLINE
845-485-9700
Call or text — 24/7/365. Toll-free: 877-485-9700. Can also dispatch the county Mobile Crisis Intervention Team.
Westchester County
Westchester Crisis & Prevention Response Team
914-925-5959
NAMI Westchester
New York City
NYC Well
1-888-NYC-WELL
Call: 1-888-692-9355. Text WELL to 65173.
Long Island — Nassau County
Nassau County Help Line
516-227-8255
Mobile crisis access — EPIC Family of Human Service Agencies
Long Island — Suffolk County
Suffolk County Mental Health / DASH
631-952-3333
24/7
Response of Suffolk
631-751-7500
24/7
After-hours — established clients
Text or call your therapist directly at the number provided at intake.
If you cannot reach your therapist, leave a non-urgent message with our front desk and we will forward it to your therapist for follow-up: (845) 335-5615
If the situation is urgent or escalating, use 988 — or call 911 if there is immediate danger.